To begin the process of having a damage deposit returned (either directly, or through your builder), please call into our office (780)481-4375 and ask to speak to the project manager of the neighbourhood in question. They will provide you with a fax and email that you can send your grading certificate to along with a note indicating your contact information.
Once we have the grade certificate we come out and inspect the property. Although the inspection is primarily to ensure landscaping is complete and adheres to the architectural controls of the area, it is a full inspection of the exterior of the home, and a property can fail the final inspection if any part of the exterior finishing is incomplete.
If the inspection fails, we will contact you, give you the reason and advise on how to address the issues. If the inspection passes our accounting department processes the refund of any remaining monies not applied toward damage invoices that have been sent out in the past.
If you have completed your building and landscaping very quickly, the deposit may be held until we have finished the Final Approval of Construction (FAC) process with the municipality. The FAC process usually takes place two years after the lots have been serviced. Although we try to keep these inspections occurring in a timely manner, timelines are subject to the availability of the approving municipality and delays can occur. The municipality identifies any damages to the municipal infrastructure that must be repaired, and also determines whether the damage is due to building activity (and thus is invoiced and/or deducted from the damage deposit) or if it is due to contractor deficiencies and thus is paid by the developer and/or contractor. We do our best to avoid any unnecessary or unreasonable delays, however, as per your purchase contract, we do have the right to hold the deposits until final damages are assessed and billed.